HEALTHCARE

By providing a wide range of strategic services, including provider management, healthcare billing, patient eligibility, risk adjustment, medical coding, patient experience, medical records services and provider credentialing, we have to maximise revenue to our clients.

WHY CANBERRA

QUALITY ASSURANCE PROGRAM
QA is an essential part in health care and is the key to meeting patient expectations and initiating changes that improve patient comfort, clinical outcomes and patient satisfaction levels. We follow four steps which we use in order to develop the program:
  • Creating a Steering Committee
  • Spreading the news within the organisation
  • Evaluating results Implementing corrective strategies.
PATIENT SAFETY
Patient safety is a key aspect of patient-centred care and is tied to the patient experience and health outcomes. Delivering nationally recognised care focused on quality and safety is at our top priority. We follow five steps:
  • Care for hospital environment
  • Use of monitoring technology
  • Safe patient experience
  • Attentiveness to procedure protocols
  • Promote a team atmosphere.
OPERATIONAL EFFICIENCY
To become more streamlined and cost-effective, the organisations need to constantly make excellent operational decisions. By using a combination of productivity, revenue management, improving staff suport and minimising supply chain & pharmacy expenses we reach the operational efficiency.
HEALTHCARE IS LOCAL
We work closely with governments and local authorities in order to fully understand the needs of citizens. This approach helps us prepare proposals which aim to improve the delivery of health care to local citizens.

ADVANTAGED OF PRIVATELY MANAGED PUBLIC HOSPITAL

HOSPITAL REMAINS PUBLIC AND FREE
Public hospital remains free for all its citizens along with the service, facilities and equipment. The difference lies in the management model: it is an administrative concession but the hospital is managed in coordination with the public administration.

HIGH-QUALITY HEALTHCARE & TECHNOLOGY
Equipping hospitals with cutting-edge technology has a positive impact and satisfaction on the patient. By collaborating between primary and specialised care we bring healthcare closer to the citizens. Computerised medical history, digital radiology, latest medical technology for the treatment and diagnosis of illnesses are of vital importance.

COMBINATION OF STRENGHTS
The success lies in introduction of private management tools while maintaining the same criteria and values of public system. It combines the strenght of public system (free and universal healthcare) with flexibility of a private initiative (innovation in technology, introduction of human resources strategies, more flexible clinic management and many others).